December 28, 2012
By ML from New York
I discovered recently that Zoosk has been misleading their customers. It appears that if you have not deleted profiles in the “Who Viewed You” section, and merely skimmed through those photos without actually tapping into them, Zoosk will automatically forward a message to the the owner of these profiles alerting them that you have viewed their photos. I find this an unethical way of conducting business. I have voiced my opinion to customer service only to be told that it is a minor technicality. I feel that it is an issue only because it can be misleading to someone whom is genuinely interested in getting to know you. I would have never known about this “minor technicality” of theirs, if a member on Zoosk had not accused me of viewing his profile several times without ever making any effort to chat with him. The odd thing was, I never looked at this individuals profile other then to reply to his message. As far as i am concerned, these automatic alerts are an embarrassment and an inconvenience. They play havoc with emotions rather than to attempt connecting people based on sincere interest. If I were to rate Zoosk from 1 to 5, I would rate that site a “0”!
September 22, 2012
By BK from USA
This is my experience with Zoosk; I quickly wrote this (forgive spelling and grammar errors… I have so many other things to do besides baby a negative review for Zoosk) so take it for what it is… my experience, things I’ve learned, and my personal view of them… as a paying member.
What I don’t like:
If you are a paying member and send a message to a nonpaying member, they will not be able to read your message
If you try to send your email in a message that message will be deleted by Zoosk.
Zoosk is pretty restrictive on what you can post in your profile (for example, you cannot say that you are a paying member, mention anything about Zoosk, etc.). Now I’m not talking about offensive posts; I’m talking about general information (likes, dislikes, membership status, etc). Zoosk will edit your profile content. I believe if I’m a paying member I should be able to post whatever I want: email address, phone number, user name, my preferred IM client…etc. HA, even my home address if I wanted!!! I wouldn’t post such specifics (I value my privacy) but if I paid and I’m an adult, I should be able to post whatever I want as long as it isn’t offensive to others. If I’m a paying member, why can’t I say that in my profile???
Your modified searches are not saved. For instance, if you do not want to meet someone with kids, someone taller / shorter than you, ethnicity, religion, etc, those modifications are not saved next time you do a search. Also, their “Zoosk ‘Scientific’ Matching Services” (ZSMS) sucks! I keep getting matched with obvious fake profiles, women who are 5” taller than me, women 10 years older than me, etc. It’s quite annoying! Also, it’s pretty obvious that their ZMS feature is not geared to finding a match nor does zoosk care if you find a match. You will not be able to connect with them unless they are a paid member.
-About the ZSMS: every day you get an email with a new possible match (not based on your preferred search criteria as that’s not saved). If you like the possible match then you can select “Yes” (as in, I like this match). Now, if the match IS A PAID MEMBER AND selects “Yes” too, then your off and running. The flaw is that every match they send you IS a non-paying member so if you select yes and the other person selects yes but is not a paying member, you will never know nor be able to “match-up”. This is some real Scientific matching!
-Overall, Zoosk is only concered about one thing: making money. They don’t even hold your experience on their site in high regard…
1. There is no way to contact customer service unless you snail mail (physically mail them). There is absolutely no other way to contact them if you have a question or complaint. In fact their legal department will tell you AFTER you fill out an online form that only requests from law enforcement will be answered.
2. In their terms and conditions they do not tell you what you will be able to do when you pay for a membership (i.e., they don’t tell you that you cannot send readable messages to non-paying members, you cannot send your email in messages (no phone number… I’m still not exactly sure how one is supposed to “connect” with possible dates on this site!)
3. Zoosk is full of fake profiles & scammers. One such example is a good looking “profile” will send you a message knowing you are a paid member (the profile name of paying members is “A Zoosk Member”… I know, my argument above was an example), send you some type of encrypted contact info (yes, there is a way to send your email as long as it’s jumbled up, does not contain an “@” or “.com”, etc.)… long story short, these scammers will then tell you a sad story and how they need help and if you could wire them some cash. I can tell a fake profile a mile away and just delete those messages. But for others, be forewarned; Zoosk does not make a person fill out any information before posting a profile.
4. There are hidden fees and once Zoosk has your card info, they will charge it for any ‘extras’ that you may or may not be aware of; by joining you agree to their terms and conditions which includes a clause that any charges incurred by you are non-disputable! I’ve also heard that after filling out your credit card info (for a paid membership) and hitting submit, Zoosk, now having your card info, will add an “account activation” fee (something like an extra $25!!!). They don’t tell you about this beforehand.
5. If you pay for a 6 month membership and delete your profile month 2, you will forfeit the remaining 4 months of membership plus everything you paid.
I believe Zoosk is definitely a scam! They offer no customer service (even to paying members), they will edit your profile and profile pics (for apparently no reason), they do not do a good job keeping fake profiles and scammers off their site, they will continue to charge your credit card, and even if you are a paying member you will not be able to connect with non-paying members.
I’m still waiting out the remainder of my paid membership and when over, I will delete my profile and go elsewhere. I find the things above unfair and untruthful and expect Zoosk to eventually get a class action lawsuit for their dishonest conduct. I’m not holding my breath nor am going to instigate. Instead, I feel this information should be known to anyone thinking about paying for a membership with Zoosk. I wish I knew this information before I ponied up $80 (btw, I paid through PayPal and thus avoided hidden fees).
My BEST ADVICE to anyone considering a membership with Zoosk… do a google search for “zoosk complaints scams”. Good luck!
September 04, 2012
By JS from Mebane, NC
I joined this site and I did get some flirts and winks. Was talking with a guy from MI who was a web designer. Said his wife, oldest child and parents died in a car accident - he went to Nigeria 4 months ago and then lost his job and now working as a waiter to try and get back to the US. I then was speaking to another man who was supposedly in Winston-Salem and after a couple of emails he said his mother had married a man in Nigeria and she was in a car accident and he was there. Said his wife died of lung cancer and he was raising his 4 yr old daughter. After BOTH told me they were widows, single fathers and in Nigeria, I decided to cancel my membership. I am not going to be used or played by these fools. Both of these guys were also college grads and were having hard times composing sentences with proper grammar. This site is a scam and DO NOT WASTE YOUR MONEY!!!!